At The Paddock, we are committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Who We Are

The Paddock is a bar and kitchen located in Dundee, Scotland.
If you have any questions regarding this policy, you can contact us at:

📧 Email: info@thepaddockdundee.co.uk
📍 Address: 113 Nethergate, Dundee, DD1 4DH, Scotland

2. What Information We Collect

We may collect the following types of personal information when you interact with us:

• Name
• Contact information (e.g. email address, phone number)
• Booking details (date/time of booking, number of guests)
• Payment information (via our third-party processor, Stripe)
• Allergy or dietary information (if voluntarily provided)
• Marketing preferences
• Website usage data (IP address, browser type, etc.)

3. How We Collect Your Data

We collect personal information in the following ways:

• Through our online booking system
• When you contact us via email or phone
• When you sign up for events
• When you visit our website (via cookies or analytics tools)

4. Why We Collect Your Data

We use your data to:

• Manage your bookings and reservations
• Communicate with you about your visit
• Process secure online payments
• Ensure health & safety (e.g. allergy information)
• Send you marketing offers or updates (if you opt in)
• Improve our services and customer experience

5. Legal Basis for Processing

We process your data based on one or more of the following lawful grounds:

• Consent – when you voluntarily provide information (e.g. allergy info, marketing signup)
• Contractual necessity – to manage bookings and payments
• Legitimate interests – to improve customer service and protect our business
• Legal obligations – to comply with health, safety, or tax regulations

6. Data Sharing

We do not sell or rent your data to third parties.

However, we may share data with:

• Stripe – for payment processing (we do not store your full card details)
• IT providers – who assist in website or booking system maintenance (bound by confidentiality)
• Law enforcement – if required by law

7. How We Store & Protect Your Data

We take data security seriously. Your personal information is:

• Stored on secure systems with restricted access
• Protected with appropriate technical and organisational measures
• Retained only as long as necessary for the purpose it was collected

8. Cookies & Website Analytics

Our website may use cookies to:

• Improve your browsing experience
• Track usage statistics (e.g. Google Analytics)
• Remember preferences or session data

You can control cookie settings through your browser.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of data processing
• Withdraw consent at any time (e.g. unsubscribe from marketing)

To exercise any of these rights, contact us at info@thepaddockdundee.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.

11. Contact Us

If you have any concerns or questions about how your data is handled, please contact us at:

📧 info@thepaddockdundee.co.uk

If you are not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.