These Terms & Conditions govern all bookings, payments and visits to The Paddock. By making a reservation or visiting our premises, you agree to comply with the following policies and rules.

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1. Bookings & Payment Policy
2. a) Deposits and Pre-Payments

• For all table bookings for food, a deposit is required at the time of booking, which will be deducted from your final bill.
• For events (such as our Boozy Brunch etc) and for use of our darts lanes, full pre-payment is required upfront.
• Payments for bookings must be made online via card through our secure Stripe checkout system.
• We do not accept cash payments for deposits or pre-paid bookings.

1. b) In-Venue Payments

• Once at the venue, you may pay your final bill using cash or card.
• No credit will be offered and full payment must be made at the end of your visit.

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2. Cancellation & Refund Policy

• All deposits and advance payments are strictly non-refundable, including:

o          Late arrivals beyond the grace period

o          Customer cancellations

o          No-shows

o          Changes to group size

• This policy applies to table bookings, events, and darts lanes and is clearly stated at the point of booking.

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3. Late Arrival Policy

• We will hold your booking for 15 minutes beyond the scheduled time.
• After this grace period, we reserve the right to:

o          Release the table or darts lane to another customer

o          Retain your deposit or payment without refund

o          Refuse to rebook during busy periods

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4. Children & Under 18s

• Under 18s are welcome when accompanied by a responsible adult.
• This is permitted for food bookings only and during family-appropriate hours.
• We do not permit under 18s to remain on the premises during later bar service or during certain events unless explicitly stated.

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5. Allergy Disclaimer

• If you or any member of your party has a food allergy or dietary requirement, it is your responsibility to:

o          Inform us at the time of booking and

o          Remind your server upon arrival at the venue

• We do our best to accommodate allergies, but cannot guarantee an allergen-free environment due to shared preparation areas.

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6. Darts Lane Bookings

• Our darts lanes are a key feature at The Paddock and must be booked in advance with full payment upfront.
• Your slot is time-limited and cannot be extended due to late arrival or change in group size.
• No refunds will be issued once a darts lane booking is confirmed.

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7. Dress Code & Entry Requirements

• The Paddock does not enforce a strict dress code, but we ask all guests to dress appropriately and respectfully.
• We reserve the right to refuse entry to anyone under the influence of drugs or behaving inappropriately.

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8. Behaviour & Conduct

• The Paddock is a welcoming venue for all. We operate a zero-tolerance policy towards abusive, aggressive or disrespectful behaviour.
• Management reserves the right to:

o          Refuse service

o          Remove individuals from the premises

o          Contact relevant authorities if necessary

• In such cases, no refunds will be issued.

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9. Photography & Social Media

• We regularly take photos and videos inside The Paddock for promotional purposes, including:

o          Events

o          Social media posts

o          Website content

• By entering the venue, you agree that images or video footage including you may be used by The Paddock unless you notify staff upon arrival.
• We respect guest privacy — if you do not wish to appear in any media, please inform us.

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10. Private Events & Venue Hire

• If you are interested in hiring The Paddock for a private event, we offer tailored packages including food, drinks, and access to darts lanes.
• Terms for private hire may differ and will be communicated separately at the time of enquiry or booking.
• A deposit and/or full payment may be required depending on the type of function.

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11. Website & Booking System

• All reservations must be made through The Paddock’s official website using our in-house booking system.
• We do not currently use third-party reservation platforms (e.g., OpenTable, ResDiary), and any bookings made outside of our official site will not be honoured.

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12. General Disclaimer

• The Paddock is not liable for:

o          Loss or damage to personal belongings

o          Missed bookings due to user error or late arrival

o          Reactions caused by undeclared allergies

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If you have any questions about our policies or require clarification, please contact us at:

📧 info@thepaddockdundee.co.uk

 01382 201500

📍 The Paddock, 113 Nethergate, DD1 4DH, Dundee, Scotland